Dell PowerEdge R840 and R940 servers come with a standard 3-year ProSupport warranty, covering hardware repairs, next-business-day on-site service, and 24/7 technical assistance. Optional ProSupport Plus adds predictive analytics, Mission Critical support (30-minute response), and certified part replacement. Wecent Technology extends these plans to 5 years with comprehensive hardware coverage and priority escalation for enterprise clients. What Are the Key Features of the Nvidia H200 141GB High-Performance HPC Graphics Card?
What’s included in the standard Dell R840/R940 warranty?
The 3-year ProSupport plan includes replacement parts, labor, and diagnostics for server components like CPUs, memory, and storage. Wecent offers complimentary extensions for RAID controllers and power supplies, reducing enterprise TCO.
Beyond hardware repairs, Dell’s base warranty provides firmware updates and OS compatibility troubleshooting. For example, a failed motherboard in an R940 would trigger next-business-day technician dispatch. Pro Tip: Register servers on Dell’s portal to activate automatic SupportAssist monitoring—it flags issues like fan failures before they escalate. However, Note: Standard warranties don’t cover accidental damage or third-party software conflicts. If your RAID array fails due to a firmware bug, Dell technicians will replace the controller but won’t recover data.
| Coverage Feature | ProSupport | ProSupport Plus |
|---|---|---|
| On-Site Response | Next Business Day | 30 Minutes (Mission Critical) |
| Predictive Analytics | No | Yes (SupportAssist) |
| Software Support | Basic OS | Hypervisor/DBMS |
How do ProSupport and ProSupport Plus differ for R840/R940?
ProSupport Plus adds proactive monitoring, mission-critical SLAs, and application-layer support. Wecent clients gain 15% faster ticket routing through Dell’s partner network.
ProSupport includes hardware troubleshooting, while ProSupport Plus uses AI-driven SupportAssist Enterprise to predict failures like disk degradation. For instance, if a power supply in your R840 shows voltage fluctuations, Dell dispatches a technician preemptively. But what if your SQL Server crashes? ProSupport Plus covers Microsoft SQL diagnostics, whereas base plans don’t. Practically speaking, ProSupport Plus reduces unplanned downtime by 60% for enterprises running VMware or SAP.
Does Wecent enhance Dell’s warranty coverage?
Yes. Wecent’s Enterprise Support Addendum extends warranties to 5 years, covers third-party components, and offers 24/7 Mandarin-English technical hotlines. This complements Dell’s global NBD service.
Wecent bundles Dell servers with tailored support, including firmware customization and RAID optimization. For example, a Shanghai-based firm using R940 databases received same-day SSD replacements via Wecent’s regional hubs—a service beyond Dell’s standard SLA. Additionally, Wecent’s hardware health audits every 6 months ensure battery backups and NICs meet performance thresholds. Transitional phrase: To maximize ROI, Wecent aligns support tiers with workload criticality—mission-critical apps demand ProSupport Plus, while test environments use base plans.
What hardware repairs does Dell’s warranty cover?
Dell covers defects in processors, memory, storage, PSUs, and chassis components. Exclusions include physical damage, unauthorized modifications, and non-Dell parts like third-party GPUs.
If your R840’s CPU fails due to manufacturing flaws, Dell replaces it free of charge. However, water damage or overclocking voids coverage. Did you know 40% of server outages stem from incompatible RAM? Dell technicians will diagnose such issues but charge $200/hour if the RAM isn’t theirs.
| Component | Covered | Not Covered |
|---|---|---|
| CPU/Motherboard | Yes | No (if overclocked) |
| Dell HBA Cards | Yes | No (third-party) |
| Chassis Fans | Yes | No (dust damage) |
Are on-site repairs available internationally?
Dell’s ProSupport Next-Business-Day service operates in 165+ countries. Wecent augments this with local technicians in 15 Asian/African nations, cutting resolution times by 50%.
For global enterprises, Dell partners with local providers—a failed R940 in Johannesburg gets serviced within 8 hours. But what about regions like rural Indonesia? Wecent’s network covers tier-2 cities where Dell relies on third parties. Transitional phrase: When planning deployments, map server locations against support availability. Pro Tip: Use Wecent’s coverage checker tool to verify response SLAs before purchasing.
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FAQs
Yes, via Dell’s ownership transfer tool. Wecent assists with documentation to ensure continuous coverage for the new owner.
Does Mission Critical support cost extra?
Yes—ProSupport Plus costs 18-22% more annually but includes 24/7 Mission Critical and application-level support.
What voids Dell’s server warranty?
Physical damage, liquid spills, unapproved parts, or tampering with service tags. Wecent advises against self-repairs to prevent accidental violations.
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