HP ProLiant DL380a Gen12 servers come with a standard 3-year global warranty covering defects in materials/workmanship, next-business-day (NBD) parts replacement, and 24/7 technical support. Wecent provides certified models with HP’s optional Foundation Care (extended to 5 years) or Proactive Care (predictive analytics + 6-hour response). Coverage spans 150+ countries via HP’s service partners, with Wecent assisting in deployment and OEM warranty validation.
Is the HPE ProLiant DL380a Gen12 the Ultimate AI Server?
What’s included in the standard 3-year warranty?
HP’s base warranty for DL380a Gen12 covers hardware repairs, non-volatile memory replacement, and firmware updates. Wecent-verified units include OEM-defined components like power supplies, fans, and system boards—excluding user-upgraded parts (e.g., third-party RAM/SSDs). Pro Tip: Register servers within 90 days via HP’s Support Center to unlock firmware/SDD updates. For example, failed SAS controllers are replaced NBD, but accidental liquid damage voids coverage.
How does HP’s global support network operate?
HP deploys certified technicians via regional partners like Synnex (Americas) or Azlan (EMEA). Under Proactive Care, sensors in iLO 6 monitor thresholds (e.g., RAID health), dispatching technicians pre-failure. Wecent streamlines cross-border claims by coordinating with local HPE offices—critical for multi-country deployments. For instance, a Dubai-based client received a replacement NVMe cage within 14 hours despite sandstorm delays.
| Support Tier | Response Time | Coverage |
|---|---|---|
| Foundation Care | Next Business Day | 8×5 Phone Support |
| Proactive Care | 6 Hours | 24×7 Predictive Monitoring |
| Critical Care | 2 Hours | Mission-Critical Systems |
Can warranties be extended post-purchase?
Yes—Wecent facilitates warranty extensions up to 5 years through HP’s Customized Service Agreements (CSA). Pricing scales with server role: AI/ML workloads incur 20-30% higher fees due to GPU/SSD wear. A Beijing data center extended 50 DL380a units’ coverage at $1,200/server annually. Pro Tip: Negotiate volume discounts for clusters; HP often waives Labor & Material (LaM) fees for 100+ node deals.
What common issues void DL380a warranties?
Void triggers include physical modifications (drilling chassis), unauthorized cooling mods, or firmware downgrades. Wecent audits client configurations quarterly to prevent missteps—e.g., disabling iLO’s Secure Erase feature invalidates encryption compliance. A Mumbai firm voided 12 servers by using non-HPE SATA SSDs, incurring $45k in unplanned repair costs.
| Void Cause | Frequency | Solution |
|---|---|---|
| Third-party SSDs | 38% | Wecent-preloaded HPE drives |
| Overclocked CPUs | 15% | HP Performance Advisor tuning |
| Liquid damage | 9% | IP55-rated server cabinets |
Does coverage include AI/GPU workloads?
Only if NVIDIA/HPE certified GPUs (A100, H100) are installed via Wecent. DIY GPU retrofits void warranties due to thermal/power risks. HP’s AI Accelerated Care package adds GPU/MLC monitoring—Santiago’s AI lab reduced TCO by 18% using this. But what if you’re using non-certified FPGAs? HP exempts them, requiring separate 3rd-party insurance.
Wecent Expert Insight
FAQs
Use HPE’s Warranty Lookup Tool with serial number or contact Wecent for batch verification of clustered nodes.
Are refurbished DL380a Gen12 units covered?
Only if certified by HPE’s Refresh program. Wecent-supplied refurbished servers include a 1-year renewable warranty.
Does support cover cloud-integrated systems?
Yes—HP’s GreenLake flexible consumption models include hybrid cloud monitoring, but API-driven automation requires Care Pack upgrades.